Exchanges / Refunds can only be granted within 14 days upon you receiving your order. Please ensure you read product descriptions to get a better idea of what you are buying.
In the unfortunate situation in which you wish to return an item, contact us via: firstname.lastname@example.org to request a return.
Returns must be sent and received by us within 14 days upon submitting a return request.
Before sending back your item(s), ensure the following are in place: *
- Items must be unworn (tried on is fine)
- Items must have original packaging and/or tags
- Package must include original invoice sent by us within your order
Upon returning your parcel, we recommend using a Tracked or Signed for servcie. This is due to OKKIKS LTD not accepting any responsibility for your parcel until we have received it in our warehouse.
We are unfortunately unable to cover the cost of your return.
Once we have received your return and all necessary steps have been followed, your refund/exchange will be processed ASAP.
* If any of these steps have not been followed, your return will be declined.